Front Office Supervisor: Elevate Guest Experience

Minor International; Port Douglas; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Oaks Port Douglas Resort in Port Douglas, QLD, is seeking a Full-Time Front Office Supervisor with proven front office leadership and a passion for guest service. You will lead a team, model high standards, and ensure smooth check-in and check-out for a diverse guest mix.

Responsibilities include guiding daily tasks, resolving guest issues promptly, and maintaining a warm, professional presence across shifts.

Qualifications

• Proven leadership with front office supervisory experience.
• Extensive hospitality background, hotel or resort preferred.
• Excellent customer service and professional demeanour.

Responsibilities

• Lead and motivate the Front Office team to deliver warm welcomes.
• Oversee daily tasks and ensure timely check-in/check-out.
• Resolve guest issues promptly to maintain satisfaction.
• Manage arrivals/departures and maintain high service standards.

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Flexibility weekend

Job description

Oaks Port Douglas Resort in Port Douglas, QLD, is seeking a Full-Time Front Office Supervisor with proven front office leadership and a passion for guest service. You will lead a team, model high standards, and ensure smooth check-in and check-out for a diverse guest mix.

Responsibilities include guiding daily tasks, resolving guest issues promptly, and maintaining a warm, professional presence across shifts.