Guest Experience Champion — Front Desk & Check-In

Hilton Hotels; Bunbury; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Company-funded Flu Vaccinations

General Referral Bonuses

Travel Perks – Essence Hotels & Hotels

Job summary

UniLodge Edith Cowan University - Bunbury is seeking a passionate leader to manage front-line operations and resident experience. You will drive occupancy, oversee leasing from enquiry to move-in, and mentor Customer Service Coordinator and Residential Advisor teams.

You will deliver meaningful resident experiences through events and the Residential Life Program, while ensuring safety, compliance, and continuous improvement in line with UniLodge values.

Qualifications

• Proficiency with technology and confidence in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences.
• Working with Children Check and National Police Check.
• Unrestricted work rights in Australia.

Responsibilities

• Lead front-line operations and enhance the resident experience.
• Own the leasing journey from enquiry to move-in, maintaining high occupancy.
• Recruit, train and mentor Customer Service Coordinator and Residential Advisor teams.
• Deliver meaningful resident experiences through events and programs.
• Maintain high standards across safety, compliance and reporting.

Skills

Leadership experience

Communication skills

Tech proficiency

Work rights Australia

Job description

30th October, 2026

About the Role

We are seeking a passionate and motivated leader to join our team at UniLodge Edith Cowan University - Bunbury. In this pivotal role, you'll lead front-line operations, enhance the resident experience, drive occupancy outcomes, and ensure the smooth day-to-day running of a vibrant student community. Some of the responsibilities will include, but are not limited to:

• Champion a warm, professional front desk experience, resolving issues efficiently, exceeding expectations, and setting the standard for resident service.
• Own the leasing journey from enquiry through to move-in, converting leads, maintaining high occupancy, and supporting business growth.
• Recruit, train, and mentor our Customer Service Coordinator and Residential Advisor teams, fostering collaboration, engagement, and high performance.
• Deliver meaningful resident experiences through events, support initiatives, and the Residential Life Program, helping create a true home away from home.
• Maintain high standards across safety, compliance, and reporting while supporting continuous improvement in line with UniLodge's values and procedures.

About You

• Proficiency with technology and confidence in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences
• Working with Children Check and National Police Check
• Unrestricted work rights in Australia

What We Offer

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

About Us

At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities.