Guest Experience Leader - Elevate In-Store Impact

lululemon; Canberra; On-site; AUD 55,000 - 70,000; Full time

Job summary

lululemon is seeking a Guest Experience Lead to join a store leadership team in Australia. You will drive an exceptional, inclusive guest experience on the shop floor while delivering technical product education to guests and teammates.

You will contribute to achieving daily sales targets, participate in hiring decisions, and coach team members to deliver high-quality service in a fast-paced retail environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Strong guest service mindset

Responsibilities

• Lead from the floor to deliver an exceptional, inclusive guest experience.
• Provide technical product education to guests and team members.
• Monitor daily sales data to drive store performance and coaching.
• Assist in hiring, onboarding and training of staff.
• Support a respectful, collaborative team environment and strong store operations.

Skills

Retail experience

Team leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to join a store leadership team in Australia. You will drive an exceptional, inclusive guest experience on the shop floor while delivering technical product education to guests and teammates.

You will contribute to achieving daily sales targets, participate in hiring decisions, and coach team members to deliver high-quality service in a fast-paced retail environment.