Guest Experience Leader: Elevate Service & Inclusive Teams

Lululemon Athletica; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Fitness/yoga classes

Parenthood top up

Development programs

Job summary

lululemon is seeking a Guest Experience Lead to join our store leadership team, delivering a world-class in-store experience by educating guests on product value and brand. You will guide the floor, coach teammates, and help drive daily sales and guest satisfaction.

This role requires retail experience, ability to lead, mentor, and communicate with confidence. You will open and close the store, participate in hiring, and foster an inclusive environment reflecting our commitment to diversity and

Qualifications

• 1 year retail or customer experience, including guest resolution
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience
• Provide technical product education and assist guests when needed
• Open and close the store and manage daily operations
• Participate in hiring, onboarding and training of team members
• Provide direct feedback and coaching to team members
• Foster a respectful, collaborative, and productive work environment

Skills

Retail experience

Leadership

Guest interaction

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to join our store leadership team, delivering a world-class in-store experience by educating guests on product value and brand. You will guide the floor, coach teammates, and help drive daily sales and guest satisfaction.

This role requires retail experience, ability to lead, mentor, and communicate with confidence. You will open and close the store, participate in hiring, and foster an inclusive environment reflecting our commitment to diversity and