Guest Experience Lead: Elevate Service & Team Growth

Lululemon Athletica; Maroochydore; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal & professional development

Job summary

lululemon Athletica is seeking a Guest Experience Lead to ensure a quality in-store experience for every guest. You will lead from the floor, deliver technical product education, and help drive daily sales targets while building an inclusive team environment.

The role emphasizes leadership, guest connection, and collaboration, with opportunities to influence hiring and learning. Strong communication and adaptability are essential in a fast-paced store setting.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to deliver an exceptional guest experience
• Provide technical product education to guests
• Assist with store operations and daily sales goals
• Participate in hiring and onboarding of team members
• Foster an inclusive, respectful team environment

Skills

Retail experience

Guest service

Leadership

Education

High school diploma or equivalent

Job description

lululemon Athletica is seeking a Guest Experience Lead to ensure a quality in-store experience for every guest. You will lead from the floor, deliver technical product education, and help drive daily sales targets while building an inclusive team environment.

The role emphasizes leadership, guest connection, and collaboration, with opportunities to influence hiring and learning. Strong communication and adaptability are essential in a fast-paced store setting.