Guest Experience Lead - Park Front Office & Events

Ingenia Communities Group; Borough of Queenscliffe; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral, employee of the min

Flexible work schedules

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Part Time Guest Experience Supervisor to join our Swan Bay Holidays site. You’ll be the welcoming face of the park, delivering exceptional experiences for guests and residents, and helping create a friendly, fun atmosphere.

Reporting to the Park Manager, you’ll lead the Front Office team, oversee check-ins/outs, promote park amenities, and coordinate activities while driving bookings and maintaining smooth daily operations.

Qualifications

• Experience in guest services or front desk operations.
• Ability to upsell experiences and drive bookings.
• Strong teamwork and guest-focused mindset.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead the Front Office team by allocating tasks, supervising work, and ensuring smooth daily operations.
• Deliver exceptional guest service through warm welcomes, efficient check-ins/outs, and promoting park amenities and activities.
• Drive sales and bookings by converting walk-ins, upselling experiences, and promoting other Ingenia destinations.
• Coordinate holiday activities by planning, setting up, and supervising programs that create fun, safe experiences for guests.
• Manage admin tasks including payments, guest queries, maintenance logging, and using systems like Newbook and MS Office.

Skills

Team collaboration

Guest focus

Proactive mindset

Organised

Decision-making

Empathetic

Tools

Newbook

MS Office

Job description

Ingenia Communities Group is seeking a Part Time Guest Experience Supervisor to join our Swan Bay Holidays site. You’ll be the welcoming face of the park, delivering exceptional experiences for guests and residents, and helping create a friendly, fun atmosphere.

Reporting to the Park Manager, you’ll lead the Front Office team, oversee check-ins/outs, promote park amenities, and coordinate activities while driving bookings and maintaining smooth daily operations.