Guest Experience Lead — Flexible Hours

Ingenia Communities; Queenscliff; On-site; AUD 26,000 - 42,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Employee referral, employee of the day

Flexible work schedules

Job summary

Ingenia Communities at Swan Bay Holidays is seeking a Part Time Guest Experience Supervisor to lead the Front Office team, welcome guests, handle check-ins/outs, and promote park amenities and activities.

You will drive guest satisfaction, coordinate holiday programs, and contribute to sales while maintaining admin duties and a positive guest-focused culture. This role offers flexible schedules and a supportive team environment.

Qualifications

• Experience leading Front Office teams and delivering guest services.
• Strong communication and guest-first approach.
• Ability to upsell experiences and promote park amenities.

Responsibilities

• Lead the Front Office team by allocating tasks and supervising daily operations.
• Deliver exceptional guest service with warm welcomes and smooth check-ins/outs.
• Drive sales and bookings by converting walk-ins and upselling experiences.
• Coordinate holiday activities by planning and supervising programs for guests.
• Manage admin tasks including payments and guest enquiries using systems like Newbook and MS Office.

Skills

Front Office Leadership

Guest Service

Tools

Newbook

MS Office

Job description

Ingenia Communities at Swan Bay Holidays is seeking a Part Time Guest Experience Supervisor to lead the Front Office team, welcome guests, handle check-ins/outs, and promote park amenities and activities.

You will drive guest satisfaction, coordinate holiday programs, and contribute to sales while maintaining admin duties and a positive guest-focused culture. This role offers flexible schedules and a supportive team environment.