Guest Experience Lead — Inclusive On‑Floor Leader

Lululemon Athletica; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness classes

Parenthood top up

Development programs

Job summary

lululemon in Sydney is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead from the floor, deliver technical product education, and champion an inclusive, energetic team focused on daily sales goals.

As part of store leadership, you will help hire, coach, and develop staff, manage opening and closing, and translate customer needs into friendly service. Retail and leadership experience preferred.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide technical product education and assist guests when needed.
• Drive store performance and achieve daily sales targets.
• Participate in hiring, onboarding, and training of team members.
• Provide feedback, coaching, and recognition to team members.
• Foster a respectful, collaborative, and productive work environment.

Skills

Retail experience

Leadership

Communication

Education

High school diploma or equivalent

Job description

lululemon in Sydney is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead from the floor, deliver technical product education, and champion an inclusive, energetic team focused on daily sales goals.

As part of store leadership, you will help hire, coach, and develop staff, manage opening and closing, and translate customer needs into friendly service. Retail and leadership experience preferred.