Guest Experience Lead - Gaming Floor

The Star Gold Coast

Sydney

On-site

AUD 45,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Buffet meal

Uniform provided

Parking discount

Restaurant discounts

Diversity & Inclusion

Industry rates

LGBTQI+ focus

Job summary

The Star Sydney is seeking a friendly Gaming Attendant to join our Electronic Gaming Team on a full-time, on-site basis. Reporting to the Assistant Gaming Manager, you will provide outstanding guest experiences across the gaming floor and private areas, greeting guests and offering proactive assistance.

You will maintain clean, compliant gaming spaces, build relationships with guests to drive service standards, and contribute to a fun, inclusive environment with excellent communication and RSA

Qualifications

Experience in a guest service-related field.
Excellent verbal and written communication skills.
Hold a valid RSA (Responsible Service of Alcohol) or willingness to obtain it.

Responsibilities

Meet and greet guests across the gaming floor and private gaming areas, introducing yourself and how you can assist them.
Develop and maintain relationships with customers to achieve established service standards and repeat business.
Ensure that gaming areas are consistently clean, organised, and well-maintained.
Monitor gaming activities to ensure compliance with establishment policies.
Promote and provide feedback on all customer and guest related service programs.

Skills

Guest service experience

Excellent communication skills

RSA certification

Job description

You will maintain clean, compliant gaming spaces, build relationships with guests to drive service standards, and contribute to a fun, inclusive environment with excellent communication and RSA

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