Guest Experience Specialist: Gaming Floor

The Star Ent Group; Sydney; Hybrid; AUD 34,000 - 47,000; Full time

Benefits offered by this job

Complimentary meal on shift

Uniform laundering on property

Discounted parking in city

Restaurant & bar discounts up to 30%

Industry-standard hourly rates with ro

Nights/weekend/holiday penalty rates

Diversity & Inclusion focus

Paid training and career development

Job summary

The Star Sydney is seeking a personable Gaming Attendant to deliver exceptional guest experiences on the gaming floor and in private areas. You will introduce yourself, build relationships with guests, and help maintain high service standards.

This role requires a rotating roster including late nights and public holidays, excellent communication, and computer literacy. RSA is required or willingness to obtain.

Qualifications

• Must have guest service experience
• Excellent verbal and written communication
• RSA certificate or willingness to obtain
• Be able to work a rotating roster including late nights and public holidays

Responsibilities

• Meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them
• Develop and maintain relationships with customers to achieve established service standards and repeat business
• Ensure that gaming areas are consistently clean, organised, and well-maintained
• Monitor gaming activities are compliant with our establishment's policies
• Promote and provide feedback on all customer and guest related service programs

Skills

Guest service experience

Excellent communication

Computer literacy

RSA (certificate)

Job description

The Star Sydney is seeking a personable Gaming Attendant to deliver exceptional guest experiences on the gaming floor and in private areas. You will introduce yourself, build relationships with guests, and help maintain high service standards.

This role requires a rotating roster including late nights and public holidays, excellent communication, and computer literacy. RSA is required or willingness to obtain.