VIP Gaming Attendant: Premium Club Experience

Bankstown Sports; Canterbury-Bankstown; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Daily meal allowance

Underground parking

Staff benefits

Job summary

Bankstown Sports is seeking a friendly Gaming Attendant to join our premium club gaming and VIP service team. You will be at the forefront of delivering outstanding customer experiences on one of Sydney’s largest gaming floors, engaging with members and guests, and upholding RSA/RCG compliance.

Join a large, supportive team with opportunities for career progression, comprehensive training, and staff benefits including daily meal allowance and underground parking.

Qualifications

• RSA and RCG competency cards required or willingness to obtain.
• Hospitality, customer service or similar guest-facing experience preferred.
• Exceptional customer service and communication skills required.
• Professional presentation and strong teamwork abilities.
• Ability to stay calm in a fast-paced, high-volume environment.
• Commitment to safety, compliance and responsible gaming practices.

Responsibilities

• Deliver exceptional customer service to members and guests across the gaming floor.
• Build positive relationships with our valued members.
• Maintain a safe, welcoming, clean and comfortable gaming environment.
• Ensure compliance with RSA and RCG requirements.
• Monitor the gaming floor and respond to guest needs.
• Resolve guest enquiries and concerns professionally and efficiently.
• Assist with cash handling and gaming-related transactions as required.
• Take food and beverage orders and ensure prompt service delivery.
• Support gaming promotions, loyalty initiatives, events and member activations.
• Maintain understanding of Club promotions, events and services.
• Collaborate with Food & Beverage, Customer Service, Security and Operations teams.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Education

RSA and RCG Competency Card

Hospitality experience

Job description

Bankstown Sports is seeking a friendly Gaming Attendant to join our premium club gaming and VIP service team. You will be at the forefront of delivering outstanding customer experiences on one of Sydney’s largest gaming floors, engaging with members and guests, and upholding RSA/RCG compliance.

Join a large, supportive team with opportunities for career progression, comprehensive training, and staff benefits including daily meal allowance and underground parking.