Duty Manager - Atura Oran Park

EVT Limited; Cobbitty; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Limited's Atura Oran Park is seeking a Duty Manager to lead Front Office operations, oversee guest check-in/out, handle inquiries, and support staff during busy periods to maintain our signature guest experience. You will supervise rostering, ensure service standards, promote occupancy and revenue, and collaborate with departments to maximise guest satisfaction.

The role requires 1+ years in a duty manager or similar hospitality role, with strong communication and leadership skills.

Qualifications

• 1+ years in a duty manager or similar role within a branded or independent hotel.
• Strong understanding of Front Office operations, rostering, arrivals/departures, and team coordination.
• Proven ability to resolve guest issues and manage incidents with a solution-focused approach.

Responsibilities

• Lead and oversee hotel operations during shifts and assist other departments as needed; ensure smooth coordination in the absence of senior management.
• Supervise Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain high guest satisfaction by proactively resolving issues and promoting a welcoming service culture.
• Monitor security and safety procedures, ensuring WH&S compliance and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Manage staff including training, rostering, and monitoring of overtime and leave entitlements.

Skills

Front Office operations

Guest service

Staff rostering

Leadership

Communication

Problem solving

Job description

Atura Oran Park will bring a fresh, urban lifestyle experience to the heart of Southwestern Sydney. With design-led accommodation, expansive meetings and conferencing facilities, an outdoor pool and terrace and a locally inspired restaurant and bar, the hotel’s prime location will offer visitors and locals unparalleled access to one of the region’s most dynamic destinations.

Its prime location overlooking the Oran Park Town Centre and surrounding parklands, and proximity to the new Western Sydney Airport, will make it the ideal setting for social connection, work and play. This will be a place to actively engage the neighbourhood, creating a sense of belonging for locals and travellers alike.

As a Duty Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. You'll oversee check-in and check-out, manage guest queries and complaints on the spot, and support the front office team through busy periods, all while keeping operations running smoothly across the hotel.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.