Guest Experience Lead — Front Desk & Office Concierge

Aurecon; Western Australia; On-site; AUD 50,000 - 62,000; Full time

Job summary

Aurecon in Perth is seeking a Receptionist to be the first point of contact for the Perth office, shaping the workplace experience and representing the brand to clients, visitors and staff.

The role covers front desk duties 9am–5pm Monday to Friday, coordinating with the Workplace Manager and other stakeholders, managing phone calls, passes and Wi-Fi access, and looking for ways to broaden the offering to improve client and employee experience.

Qualifications

• Experience in a people-centric, client or customer service role.
• Reception experience preferred but not essential.
• Ability to quickly learn digital collaboration tools and systems.
• Strong written and verbal communication skills.
• Collaborative team player with the confidence to influence across the organisation.
• Personable and enthusiastic with a commitment to elevated service.

Responsibilities

• Anticipate client and visitor needs and respond promptly, troubleshooting as needed.
• Coordinate with the Workplace Manager to engage internal/external stakeholders and third-party suppliers.
• Provide staff, client and visitor assistance for requirements like security passes and Wi-Fi access.
• Seek ways to broaden offerings to improve client and employee experiences.
• Engage with internal stakeholders, clients and vendors to maintain strong relationships.
• Cover front desk from 9am to 5pm, Monday to Friday and manage phone calls.

Skills

Customer service

Reception experience

Digital tools

Interpersonal communication

Team collaboration

Inclusive environment

Job description

Aurecon in Perth is seeking a Receptionist to be the first point of contact for the Perth office, shaping the workplace experience and representing the brand to clients, visitors and staff.

The role covers front desk duties 9am–5pm Monday to Friday, coordinating with the Workplace Manager and other stakeholders, managing phone calls, passes and Wi-Fi access, and looking for ways to broaden the offering to improve client and employee experience.