Guest Experience Concierge & Front Desk Lead

Glad Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Employee rewards and recognition

Employee Assistance Program

Supportive work environment

Sponsored study program with certifiate

Job summary

Auxus, part of Glad Group, is seeking a Concierge to deliver exceptional workplace experiences across multiple locations. You will welcome staff and visitors, manage access, and coordinate admin and facilities tasks to keep environments safe, clean, and efficient.

This role emphasizes customer service, quick communication, and proactive learning, with training provided for first aid and emergency procedures. A supportive team and clear escalation paths are offered.

Qualifications

• Desirable qualifications or experience in hospitality/customer service
• Strong organisational skills and ability to multitask
• Professional verbal and written communication skills
• Able to work under pressure in a busy environment and to meet deadlines
• Intermediate to advanced levels of Excel and other Microsoft Office products
• Time Management and attention to detail
• Able to confidently administer first aid (training will be provided)

Responsibilities

• Proactively welcoming all staff, visitors and contractors, and ensuring they have the correct access to enter the site.
• Assisting with basic AV/IT troubleshooting and, when required, liaising with IT on behalf of the staff or visitor for more complex troubleshooting
• Delivery of the access card and administration services in line with site-specific access card processes and guidelines
• Ensuring you are fully informed on all SOPs and use them as a reference guide when unsure of a task.
• Building awareness to ensure all areas of the workplace are kept clean and functional, and any areas of concern are raised accordingly.
• Inductions of all new staff, contractors and visitors, ensuring they are well informed of the building and its features.

Skills

Customer service

Hospitality experience

Organisational skills

Communication skills

Time management

First aid training

Emergency warden

Education

Desirable hospitality experience

Tools

Excel

Job description

Auxus, part of Glad Group, is seeking a Concierge to deliver exceptional workplace experiences across multiple locations. You will welcome staff and visitors, manage access, and coordinate admin and facilities tasks to keep environments safe, clean, and efficient.

This role emphasizes customer service, quick communication, and proactive learning, with training provided for first aid and emergency procedures. A supportive team and clear escalation paths are offered.