Guest Experience Host — Flexible Hours at Holiday Park

Ingenia; Nambucca Heads; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday Par

Flexible work schedules

Employee referral/awards

Job summary

Ingenia invites you to join the Nambucca Heads Holidays team as a Guest Experience Officer. You’ll warmly welcome guests, share park information, coordinate activities, and help deliver memorable experiences across the site.

The role emphasizes guest services, upselling where appropriate, and maintaining a safe, tidy environment while ensuring high satisfaction levels. Applicants should have hospitality or tourism experience, a WWCC, and a valid driver's license.

Qualifications

• Experience in hospitality or tourism.
• Working with Children Check (WWCC) is required.
• Current automatic driver's license is preferred.

Responsibilities

• Welcome guests, provide park/resort information, and ensure smooth check-in/check-out.
• Convert walk-in bookings and upsell suitable products while following policies.
• Coordinate and deliver engaging holiday activities within budget and maintain safety and cleanliness.
• Maintain presentation standards and support sales/service procedures to help reach customer satisfaction goals (NPS).
• Assist with caretaking duties including after-hours guest support and site-rule compliance.

Skills

Hospitality experience

Customer service

Team collaboration

Tools

Newbook

Microsoft Office

Job description

Ingenia invites you to join the Nambucca Heads Holidays team as a Guest Experience Officer. You’ll warmly welcome guests, share park information, coordinate activities, and help deliver memorable experiences across the site.

The role emphasizes guest services, upselling where appropriate, and maintaining a safe, tidy environment while ensuring high satisfaction levels. Applicants should have hospitality or tourism experience, a WWCC, and a valid driver's license.