Guest Experience Specialist - Flexible Hours

Ingenia Communities; Ulladulla; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Flexible work schedules

Employee recognition rewards

Job summary

Ingenia Communities is seeking a Casual Guest Experience Officer for the Ulladulla Holidays site. You’ll welcome guests, share local tips, and ensure smooth check-in and check-out experiences, creating memorable stays for families and visitors.

Join a friendly team in a relaxed coastal setting, with flexible schedules and perks like staff discounts and recognition rewards. Prior hospitality or tourism exposure helps, and you’ll use booking systems like Newbook along with Microsoft Office to

Qualifications

• Experience in hospitality or tourism preferred.
• Able to upsell and promote park destinations.
• Valid Working with Children Check required.

Responsibilities

• Welcome guests, provide park information, and manage check-in/out.
• Convert walk-in bookings and upsell suitable products.
• Coordinate holiday activities within budget and maintain safety.
• Maintain high presentation standards and support customer satisfaction goals (NPS).
• Support caretaking duties and after-hours guest assistance.

Skills

Hospitality experience

Customer service

Teamwork

Microsoft Office

Tools

Newbook

Job description

Ingenia Communities is seeking a Casual Guest Experience Officer for the Ulladulla Holidays site. You’ll welcome guests, share local tips, and ensure smooth check-in and check-out experiences, creating memorable stays for families and visitors.

Join a friendly team in a relaxed coastal setting, with flexible schedules and perks like staff discounts and recognition rewards. Prior hospitality or tourism exposure helps, and you’ll use booking systems like Newbook along with Microsoft Office to