Guest Experience Lead – Café & Bar at Coastal Park

West Beach Parks; Adelaide; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Free onsite car parking

Health and wellbeing program

Uniform provided

Familiarisation allowance

Salary with penalties for weekends/PH

Job summary

West Beach Parks is seeking a Customer Experience Supervisor for Food & Beverage to lead day-to-day operations at The Pat GC Bar & Eatery and The Shack within the Holiday Park. The role drives guest satisfaction, staff training, and seamless service across food, beverage, and retail touchpoints.

The successful candidate will manage rosters, stock, and compliance with food safety and WHS standards, while delivering a warm, inclusive guest experience in a vibrant coastal setting.

Qualifications

• Customer service experience within a café or hospitality environment.
• Ability to lead and manage a team in a busy setting.
• Strong WHS and food safety knowledge.
• Proficient with computers and POS systems.
• Willingness to work weekends and evenings.

Responsibilities

• Serve guests and assist in food preparation and beverage service.
• Assist in stock control: ordering, receipting, storing, waste management, and stocktakes.
• Train, coach and motivate The Shack & Pat GC Bar & Eatery Team.
• Ensure rosters meet operational needs.
• Resolve customer issues and ensure policies and food safety standards are followed.

Skills

Customer service

Team leadership

Training & coaching

WHS knowledge

POS systems

Communication

Organization

Tools

POS systems

Job description

West Beach Parks is seeking a Customer Experience Supervisor for Food & Beverage to lead day-to-day operations at The Pat GC Bar & Eatery and The Shack within the Holiday Park. The role drives guest satisfaction, staff training, and seamless service across food, beverage, and retail touchpoints.

The successful candidate will manage rosters, stock, and compliance with food safety and WHS standards, while delivering a warm, inclusive guest experience in a vibrant coastal setting.