Guest Experience Officer, Food & Beverage (Casual)

West Beach Parks; Adelaide; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Free onsite parking

Health & wellbeing program

Uniform provided

Familiarisation allowance

Employee discounts

Job summary

West Beach Parks is seeking a Customer Experience Officer for Food & Beverage on a casual basis to deliver outstanding guest service across The Shack, Food Truck and Bar & Eatery. You will process transactions, brew barista coffee, prepare light food, and assist with stock, cleaning and food safety in a fast-paced hospitality setting.

The role requires flexible hours across a 7-day roster, a positive, well-presented approach, and the ability to work with a friendly team.

Qualifications

• Experience in face-to-face customer service roles.
• Experience in food handling and coffee making.
• Ability to communicate effectively and build relationships.

Responsibilities

• Deliver high-quality customer service in a fast-paced hospitality environment.
• Process transactions accurately using POS systems and handle cash in line with procedures.
• Prepare and serve barista-quality coffee, beverages, and light food offerings.
• Undertake food preparation and basic cooking tasks in accordance with menu and quality standards.
• Maintain stock control, including monitoring levels, rotation, and storage practices.
• Complete cleaning duties to ensure a safe, hygienic, and well-presented workspace.
• Comply with all food safety requirements, including completing logs and required checks.
• Provide efficient service during peak periods while maintaining presentation and product standards.
• Respond to customer enquiries and resolve basic issues, escalating when required.
• Work collaboratively with team members and support the Team Leader in daily operations.

Skills

Customer service

Hospitality

Cash handling

Barista coffee

Food handling

Tools

POS systems

Job description

West Beach Parks is seeking a Customer Experience Officer for Food & Beverage on a casual basis to deliver outstanding guest service across The Shack, Food Truck and Bar & Eatery. You will process transactions, brew barista coffee, prepare light food, and assist with stock, cleaning and food safety in a fast-paced hospitality setting.

The role requires flexible hours across a 7-day roster, a positive, well-presented approach, and the ability to work with a friendly team.