CUSTOMER EXPERIENCE OFFICER FOOD & BEVERAGE - CASUAL

West Beach Parks; Adelaide; In loco; AUD 37.000 - 53.000; Part-time

Vantaggi offerti da questo lavoro

Free onsite parking

Health & wellbeing program

Uniform provided

Familiarisation allowance

Employee discounts

Descrizione del lavoro

West Beach Parks is seeking a Customer Experience Officer for Food & Beverage on a casual basis to deliver outstanding guest service across The Shack, Food Truck and Bar & Eatery. You will process transactions, brew barista coffee, prepare light food, and assist with stock, cleaning and food safety in a fast-paced hospitality setting.

The role requires flexible hours across a 7-day roster, a positive, well-presented approach, and the ability to work with a friendly team.

Competenze

• Experience in face-to-face customer service roles.
• Experience in food handling and coffee making.
• Ability to communicate effectively and build relationships.

Mansioni

• Deliver high-quality customer service in a fast-paced hospitality environment.
• Process transactions accurately using POS systems and handle cash in line with procedures.
• Prepare and serve barista-quality coffee, beverages, and light food offerings.
• Undertake food preparation and basic cooking tasks in accordance with menu and quality standards.
• Maintain stock control, including monitoring levels, rotation, and storage practices.
• Complete cleaning duties to ensure a safe, hygienic, and well-presented workspace.
• Comply with all food safety requirements, including completing logs and required checks.
• Provide efficient service during peak periods while maintaining presentation and product standards.
• Respond to customer enquiries and resolve basic issues, escalating when required.
• Work collaboratively with team members and support the Team Leader in daily operations.

Conoscenze

Customer service

Hospitality

Cash handling

Barista coffee

Food handling

Strumenti

POS systems

Descrizione del lavoro

CUSTOMER EXPERIENCE OFFICER FOOD & BEVERAGE - CASUAL

Who we are...
West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectare precinct in West Beach offers something for everyone – from accommodation to a premium golf park, a marina and world-class sports facilities. Guests can choose from our two accommodation properties, including South Australia’s largest and renowned West Beach Parks, and enjoy an array of recreational opportunities suited to all ages and interests.

West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.

Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

At West Beach Parks, every team member plays a role in creating experiences that connect people, celebrate community, and respect the environment. Guided by our core values of Ethics, Accountability, Respect, and Teamwork, we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

What We Offer...

• The opportunity to contribute your ideas to develop and enhance the experience of our guests.
• Flexible hours of work.
• Free onsite carparking.
• Hourly rate of $32.53 + 25% casual loading
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniform is supplied.
• A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
• Other exclusive discounts, perks and salary sacrifice options.

The role…

Provide exceptional customer experiences while supporting the day-to-day operations of The Shack, Food Truck, and The Pat GC Bar & Eatery:

• Deliver high-quality customer service in a fast-paced hospitality environment
• Process transactions accurately using POS systems and handle cash in line with procedures
• Prepare and serve barista-quality coffee, beverages, and light food offerings
• Undertake food preparation and basic cooking tasks in accordance with menu and quality standards
• Maintain stock control, including monitoring levels, rotation, and storage practices
• Complete cleaning duties to ensure a safe, hygienic, and well-presented workspace
• Comply with all food safety requirements, including completing logs and required checks
• Provide efficient service during peak periods while maintaining presentation and product standards
• Respond to customer enquiries and resolve basic issues, escalating when required
• Work collaboratively with team members and support the Team Leader in daily operations

Hours and shifts are varied over a 7-day roster based on the operational requirements. You will be required to be available to work any hours and days as requested.

A positive, well-presented and enthusiastic person who has exceptional customer service skills and the ability to communicate effectively and build and maintain relationships.

Ideally, you have experience in face-to-face customer service roles as well as experience in food handling and coffee making.

Applications close Wednesday 18 November

Please be advised that we do not accept emailed applications for this position.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Chanelle Hetherington if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries can be directed to Chanelle Hetherington, People and Culture Administrator via email **@westbeachparks.com.au.