Beachfront Pool Bar Supervisor – Lead Guest Experience

InterContinental Hotels Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

InterContinental Sydney Coogee Beach is recruiting a Bar Supervisor for its newly refurbished pool bar. You will oversee daily pool bar operations, deliver exceptional guest service and maintain high standards of food and beverage service in a luxury coastal setting.

Join our team to lead, coach and train staff, ensure RSA and WHS compliance, manage stock, and drive beverage revenue while minimising waste. Flexibility for evenings, weekends and public holidays is required.

Qualifications

• Supervisory experience in a bar, pool bar, restaurant or hospitality environment.
• Strong leadership, communication and organisational skills.
• Passion for delivering exceptional guest service.
• Sound knowledge of food and beverage operations, including cocktail service.
• Ability to work flexible hours, including evenings, weekends and public holidays.
• Current NSW RSA certification.
• Understanding of workplace health and safety practices.
• Ability to multitask in a fast-paced environment.
• WSET qualification is an advantage (or equivalent wine and beverage certification) preferred.
• Qualifications in Hotel Management, Business and/or Food & Beverage related field preferred
• Flexibility to work a rotating roster – evenings, weekend and public holiday shifts are all part of the job

Responsibilities

• Supervise daily pool bar operations to ensure exceptional service standards.
• Lead, coach and motivate the team to deliver memorable guest experiences.
• Conduct team briefings, training and performance feedback sessions.
• Ensure compliance with food safety, RSA, WHS and company standards.
• Monitor stock levels, ordering, stock rotation and inventory control.
• Drive beverage sales through product knowledge and upselling techniques.
• Handle guest enquiries and resolve complaints promptly and professionally.
• Maintain high presentation standards across the bar, pool deck and service areas.
• Support revenue growth while controlling costs and minimising waste.

Skills

Supervisory experience

Leadership

Guest service excellence

Bar operations

Cocktail service

Stock control

Education

NSW RSA certification

WSET qualification

Hotel Management / Business / Food & Beverage qualification

Job description

InterContinental Sydney Coogee Beach is recruiting a Bar Supervisor for its newly refurbished pool bar. You will oversee daily pool bar operations, deliver exceptional guest service and maintain high standards of food and beverage service in a luxury coastal setting.

Join our team to lead, coach and train staff, ensure RSA and WHS compliance, manage stock, and drive beverage revenue while minimising waste. Flexibility for evenings, weekends and public holidays is required.