Food and Beverage Supervisor

Big4 Holiday Parks; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

BIG4 Gold Coast Holiday Park is seeking a lead F&B supervisor to manage cafe and function/activities centre operations. You will supervise staff, ensure cleanliness, and uphold high guest service standards in all F&B outlets.

You will be preparing and serving beverages, cocktails and more, while coordinating rostering, stock, and OH&S compliance to deliver a premium guest experience at the park.

Qualifications

• Customer-focused with guest service at the forefront.
• Leadership and ability to supervise F&B staff.
• Knowledge of OH&S and compliance in a hospitality environment.

Responsibilities

• Provide excellent service consistent with the park's SOPs.
• Greet guests on arrival and deliver consistent guest service.
• Answer guest inquiries with knowledge of Big 4 Gold Coast Holiday Park facilities.
• Ensure Responsible Service of Alcohol is maintained.
• Assist in rostering staff in line with budget.
• Be involved in stock ordering and par levels.
• Ensure daily checklists are completed and signed off.
• Comply with OH&S policies and identify safety issues.
• Maintain product quality and control costs.

Tools

POS cash register

Espresso Machine

Job description

This role is responsible for performing and supervising duties pertaining to the preparation and sale of Food & Beverage from the Café and Function / Activities Centre. An essential responsibility of this role includes ensuring cleanliness, tidiness and personal hygiene standards. Attend to all guests needs within the F&B outlets and surrounding areas. This is a leadership role within the Park and as such, you are required to set the example to those working around you.

Key responsibilities

Provide excellent service consistent with the Park's standard operating procedures

Greet all guests upon arrival, offer assistance and deliver consistent guest service, exceed guest expectations and provide all other supporting services

Sound knowledge of Big 4 Gold Coast Holiday Park facilities and services to answer guest inquiries

Responsible Service of Alcohol

Assist in the rostering of staff in line with the F&B budget

Be actively involved in the stock ordering process in line with par levels / occupancy levels

Ensure Daily Checklists have been signed off and adhered to

Complying with OH&S as well as Identifying matters relating to OH&S

Maintaining quality control of product

Maintaining cost control of product

About you

Competent use of the POS cash register, accurate cashing up & money handling

Efficient use of the Espresso Machine - Preparing & Serving a wide range of Hot Beverages

Preparation of Cocktails

Preparation of Milkshakes / Juices / Frappes & Smoothies

Customer driven with a primary focus to improving the Guest Experience

Ability to work cooperatively and communicate effectively with guests and fellow staff

Exercise a duty of care to ensure actions don't negatively impact the health and/or safety of guests, others or self in the workplace

About us

BIG4 Gold Coast Holiday Park is a premium holiday park dedicated to providing exceptional experiences filled with fun, friendship and memorable moments. As a multi-faceted business, we operate a diverse range of complementary accommodation and services, each contributing to the overall guest experience. Our aim is to be an exemplary provider of accommodation options that appeal to a broad range of guests, including holidaymakers, families, couples, business travellers and groups, offering a variety of accommodation options, from quality roofed accommodation to powered and unpowered sites, ensuring guests can choose an experience that best suits their individual needs. Above all, our focus is on providing a safe, welcoming and outstanding personal holiday experience for every guest, creating "Magic in Every Stay."