CUSTOMER EXPERIENCE SUPERVISOR – FOOD AND BEVERAGE

West Beach Parks; Adelaide; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Free onsite car parking

Health and wellbeing program

Uniform provided

Familiarisation allowance

Salary with penalties for weekends/PH

Job summary

West Beach Parks is seeking a Customer Experience Supervisor for Food & Beverage to lead day-to-day operations at The Pat GC Bar & Eatery and The Shack within the Holiday Park. The role drives guest satisfaction, staff training, and seamless service across food, beverage, and retail touchpoints.

The successful candidate will manage rosters, stock, and compliance with food safety and WHS standards, while delivering a warm, inclusive guest experience in a vibrant coastal setting.

Qualifications

• Customer service experience within a café or hospitality environment.
• Ability to lead and manage a team in a busy setting.
• Strong WHS and food safety knowledge.
• Proficient with computers and POS systems.
• Willingness to work weekends and evenings.

Responsibilities

• Serve guests and assist in food preparation and beverage service.
• Assist in stock control: ordering, receipting, storing, waste management, and stocktakes.
• Train, coach and motivate The Shack & Pat GC Bar & Eatery Team.
• Ensure rosters meet operational needs.
• Resolve customer issues and ensure policies and food safety standards are followed.

Skills

Customer service

Team leadership

Training & coaching

WHS knowledge

POS systems

Communication

Organization

Tools

POS systems

Job description

CUSTOMER EXPERIENCE SUPERVISOR - FOOD AND BEVERAGE

West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectarea precinct in West Beach offers something for everyone - from accommodation and a premium golf park with 2 golf courses, to a marina and world-class sports facilities. Visitors can enjoy an array of recreational opportunities suited to all ages and interests.

Customers staying with us can choose from our two accommodation properties, including Discovery Parks - West Beach Parks South Australia’s largest and much loved Holiday Park with 126 cabins for different budgets and 333 caravan and camping sites. Alternatively, The Retreat at West Beach Parks offers a range of deluxe self-contained shacks with 76 in total.

West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.

Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

Every team member plays a role in creating experiences that connect people, celebrates community, and respect the environment. Guided by our core values of Ethics, Accountability, Respect, and Teamwork, we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

The role...

Located next to The Pat GC - The Pat GC Bar & Eatery provides beverages and meals and a great function space. Also located within our Holiday Park is The Shack - a café which provides hot and cold drinks, hot and cold fresh food, lollies, chips, ice creams etc. and a small range of retail supplies to in-house guests. The primary purpose of this role is to ensure an excellent guest experience is provided by The Pat GC Bar & Eatery & The Shack Customer Experience Team.

This is a hands on role where you will participate in the day-to-day operations of The Shack including:

• serving guests and preparing drinks and food,
• assisting with the ordering, receipting, storing, waste control and stocktake of food, beverage and retail products
• training, coaching and motivating The Shack & Pat GC Bar & Eatery Team
• ensuring rosters meet operational requirements,
• assisting in the resolution of customer issues, complaints and problems, and
• ensuring that policies and procedures are being adhered to, therefore making certain the guest experience is delivered to required standards and food safety, hygiene and stock management compliance.

To obtain further details regarding the role, a position description is available on the "Careers - Jobs on Offer" page of the West Beach Parks website.

What we offer...

• The opportunity to contribute your ideas to develop and enhance the experience of our guests.
• Flexible hours of work.
• Free onsite carparking.
• Annual salary of $77,900 plus penalties for working weekends and public holidays.
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniform is supplied.
• A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.

Other exclusive discounts, perks and salary sacrifice options

You are...

Passionate about providing an outstanding customer experience, inspiring a great team and providing a positive fun work environment. The successful candidate will have:

• The availability to work weekends and evenings across all 7 days,
• Customer service experience within a café or hospitality environment,
• A proven ability to lead, train, motivate and manage a team,
• Strong working knowledge or WHS and food safety and hygiene,
• Ability to use computers and point of sale systems, and
• High levels of personal presentation, organisation and communication skills.

Applications close:Thursday 19 November 2026 at 5pm

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Chanelle Hetherington if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.