Shift Manager — Lead Guest Experience & Team

The Glen Hotel Pty; Byron Bay; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Travel perks

Team adventures

Discounts across YHA network

Growth opportunities

Wellbeing support

Job summary

YHA Cape Byron and Byron Bay are seeking a full-time Shift Manager to join and support daily operations, supervising team members and providing primary support to the Assistant Manager and Property Manager. The role focuses on delivering exceptional guest service and maintaining safety standards.

You will oversee check-ins/outs, guest activities, and team coordination, on rosters including weekends. A strong leader who can keep high hygiene and safety standards will thrive in this role.

Qualifications

• Experience as a Duty Manager, Shift Manager, Front of House Manager or similar.
• First Aid & CPR Certification is beneficial.
• Availability for rotating 7-day roster.

Responsibilities

• Ensure smooth daily operations at the properties.
• Provide exceptional guest service and supervise team members.
• Support Assistant Manager and Property Manager with daily tasks.
• Prepare shift reports and communicate to the Property Manager.

Skills

Duty Manager experience

Shift Manager

Front of House

Leadership

First Aid & CPR

Job description

YHA Cape Byron and Byron Bay are seeking a full-time Shift Manager to join and support daily operations, supervising team members and providing primary support to the Assistant Manager and Property Manager. The role focuses on delivering exceptional guest service and maintaining safety standards.

You will oversee check-ins/outs, guest activities, and team coordination, on rosters including weekends. A strong leader who can keep high hygiene and safety standards will thrive in this role.