Guest Experience Host - Face To Face Lead Generator

EurWay Tours, LLC; Adelaide; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted hotel stays across region

Professional development funding

Great career development opportunities

Job summary

TRYP By Wyndham Pulteney Street Adelaide is seeking a Guest Experience Host to warmly greet owners and guests, share local attractions, and support the tour-generation process. You’ll collaborate with resort operations to ensure seamless check-ins and deliver an exceptional customer journey.

The role requires a passion for service, strong communication, and the ability to work weekend and public holidays. Prior hotel experience is beneficial, with opportunities to grow within Wyndham

Qualifications

• Previous experience in a hotel or hospitality role is advantageous.
• Strong customer service mindset with the ability to build rapport.
• Clear communicator with a friendly, professional demeanour.

Responsibilities

• Greet and register owners and guests, delivering a welcoming first impression.
• Provide information on local attractions and services around the property.
• Complete department paperwork and operate communication devices.
• Assist in tour generation to match prospect qualifications.
• Meet guests and arrange sales appointments for centres and livestreams.

Skills

Customer service

Interpersonal skills

Communication skills

Sales mindset

Flexibility

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join TRYP By Wyndham Pulteney Street Adelaide as aGuest Experience Host today!

How You'll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where You'll Begin Your Journey

Wyndham Destinations Asia Pacificdevelops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.