Guest Experience Host | Hospitality & Tour Concierge

APVC Holdings Pty Ltd; Manly; Vor Ort; AUD 34.000 - 44.000; Teilzeit

Benefits dieser Stelle

Professional development funding

Discounted hotel stays acrossAustralia

Great career development opportunities

Zusammenfassung

Travel + Leisure Co. in Manly is seeking a part-time Guest Experience Host to welcome owners and guests and provide information about local attractions with a friendly, professional demeanor.

You will register guests, assist with tours, and generate sales appointments for our centers located at our resort properties and via livestream. The role emphasizes top-tier customer service, excellent communication, and the ability to work a flexible schedule including weekends and holidays, with

Qualifikationen

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Aufgaben

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Travel & Leisure’s community
• Meet targets and KPI’s as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Kenntnisse

Customer service

Interpersonal skills

Grooming standards

Computer literacy

PMS experience

Jobbeschreibung

Travel + Leisure Co. in Manly is seeking a part-time Guest Experience Host to welcome owners and guests and provide information about local attractions with a friendly, professional demeanor.

You will register guests, assist with tours, and generate sales appointments for our centers located at our resort properties and via livestream. The role emphasizes top-tier customer service, excellent communication, and the ability to work a flexible schedule including weekends and holidays, with