Guest Experience Host - Front Office (Casual)

Minor Hotels ANZ; Hervey Bay; On-site; AUD 47,000 - 68,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Parental leave

Birthday leave

Job summary

Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant on a casual basis. You will support front office tasks, hospitality duties and housekeeping activities, delivering warm, professional service from check-in to check-out.

This hands-on role thrives on variety and guest interaction. You will join a guest-focused team within Minor Hotels, with rotating shifts across mornings to evenings, and a competitive hourly rate.

Qualifications

• 1+ years' Front Office experience is highly beneficial.
• Experience delivering high-quality service in hospitality or customer-facing roles.
• Clear and effective communication across multiple channels.
• Positive, adaptable attitude with strong interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Welcome guests on arrival and handle check-ins/outs with warmth.
• Assist housekeeping duties including servicing rooms and public areas.
• Provide local recommendations and respond to guest requests promptly.
• Support linen handling, room setup and presentation standards.
• Ensure rooms and areas meet brand and cleanliness standards.
• Coordinate with housekeeping to meet guest needs.
• Process payments and maintain guest records.

Skills

Front Office experience

Customer service

Communication skills

Adaptability

Weekend availability

Teamwork

Job description

Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant on a casual basis. You will support front office tasks, hospitality duties and housekeeping activities, delivering warm, professional service from check-in to check-out.

This hands-on role thrives on variety and guest interaction. You will join a guest-focused team within Minor Hotels, with rotating shifts across mornings to evenings, and a competitive hourly rate.