Guest Experience Agent - Casual Front Desk

Minor Hotels; Hervey Bay; On-site; AUD 48,000 - 68,000; Part time

Benefits offered by this job

Career Growth

Exclusive hotel deals

Global perks

Retail discounts

Wellness support

Parental leave

Job summary

Minor Hotels' Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant for a casual, guest-focused role. You will assist across Front Office and housekeeping, making guests feel welcome from check-in to check-out while supporting room presentation and local recommendations.

The position offers a dynamic, hands-on environment with a rotating Monday–Sunday roster and shift times between 6:00am and 10:00pm. Australia NZ work rights required and weekends are highly favorable.

Qualifications

• 1+ years' experience across Front Office would be highly beneficial.
• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across mediums, ensuring professional correspondence.
• Positive, adaptable attitude with excellent communication skills.
• Availability to work across a 7-day rotating roster, including weekends and evenings.

Responsibilities

• Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth.
• Assist with housekeeping duties including servicing rooms and public areas as required.
• Provide local recommendations, handle guest requests, and respond to feedback promptly.
• Support linen handling, room setup, and presentation standards.
• Ensure guest rooms and public areas are maintained to brand and cleanliness standards.
• Coordinate with housekeeping and other departments to ensure guest needs are met.
• Process payments accurately and maintain up-to-date guest records.

Skills

Front Office experience

Guest service

Communication

Multitasking

Hospitality

Job description

Minor Hotels' Oaks Hervey Bay Resort and Spa is seeking a friendly Guest Experience Attendant for a casual, guest-focused role. You will assist across Front Office and housekeeping, making guests feel welcome from check-in to check-out while supporting room presentation and local recommendations.

The position offers a dynamic, hands-on environment with a rotating Monday–Sunday roster and shift times between 6:00am and 10:00pm. Australia NZ work rights required and weekends are highly favorable.