Guest Experience Specialist – Front Desk & Spa (Casual)

Oaks-Hotels,-Resorts-; Hervey Bay; Vor Ort; AUD 99.187.000 - 140.515.000; Teilzeit

Benefits dieser Stelle

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Zusammenfassung

Oaks Hervey Bay Resort and Spa is seeking a friendly, flexible Guest Experience Attendant to join our team on a casual basis. You will support front office tasks, assist with housekeeping duties, and help ensure guests feel welcome from check‑in to check‑out.

Responsibilities include greeting guests, handling check‑ins/check‑outs, providing local recommendations, and maintaining rooms and public areas to brand standards. We rotate across seven days with varied shifts.

Qualifikationen

• 1+ years' experience across Front Office would be highly beneficial.
• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• A positive, adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast‑paced environment
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Availability to work across a 7‑day rotating roster, including weekends and evenings. Weekends HIGHLY favourable.

Aufgaben

• Welcome guests on arrival and handle check‑ins/check‑outs with efficiency and warmth
• Assist with housekeeping duties including servicing rooms and public areas as required
• Provide local recommendations, handle guest requests, and respond to feedback promptly
• Support linen handling, room setup, and presentation standards
• Ensure guest rooms and public areas are maintained to brand and cleanliness standards
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up‑to‑date guest records

Jobbeschreibung

Oaks Hervey Bay Resort and Spa is seeking a friendly, flexible Guest Experience Attendant to join our team on a casual basis. You will support front office tasks, assist with housekeeping duties, and help ensure guests feel welcome from check‑in to check‑out.

Responsibilities include greeting guests, handling check‑ins/check‑outs, providing local recommendations, and maintaining rooms and public areas to brand standards. We rotate across seven days with varied shifts.