Guest Experience Host & Face to Face Lead Generator

Travel + Leisure Co.; Sydney; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host for The Sebel Darling Harbour The Pinnacle team in Sydney. You will welcome owners and guests, provide local area information, and ensure all department paperwork is completed with professional service.

This role requires you to meet guests in person, generate sales appointments, and coordinate with the resort operations team to deliver an exceptional experience, including weekend and public holiday shifts.

Qualifications

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department related paperwork.
• Using all communication equipment including telephones, facsimiles and computers.
• Meet guests face to face and generate sales appointments for our sales centers.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Weekend and public holiday shifts.

Responsibilities

• Meet guests face to face and generate sales appointments for our sales centers and via livestream.
• Provide information on local area attractions and ensure seamless check-in experience.
• Collaborate with resort operations to deliver high-quality service and smooth transitions for owners and guests.
• Clearly articulate the benefits of traveling within Wyndham Destinations community.
• Meet targets and KPIs as set by the business.

Skills

Customer service

Sales

Communication

People skills

Tools

Phone system

Fax

Computers

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Accor Vacation Club. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join The Sebel Darling Harbour The Pinnacle team as a Guest Experience Host today!

How You’ll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI’s as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.