Guest Experience Host

Travel-Leisure-Co; Airlie Beach; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU/NZ

Job summary

Travel + Leisure Co. in Airlie Beach is seeking a Guest Experience Host & Face to Face Lead Generator to welcome owners and guests, provide information on local attractions, and register visitors at our resort.

You’ll help create memorable experiences and drive sales opportunities across our Wyndham Destinations network. You’ll meet targets, work weekends/public holidays, and collaborate with resort operations.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Have the ability to recognize and solve problems in the workplace.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

Skills

Customer service

Interpersonal skills

Computer literacy

Problem solving

Flexible schedule

Hospitality

Tools

PMS systems

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go where opportunity is always on If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Airlie Beach as a Guest Experience Host & Face to Face Lead Generator today!

How You'll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

• Build your career with a value-driven organisation that promotes continual growth and development for its people.
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

What You'll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

A strong candidate has been identified for this position. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.