Guest Experience Host

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Perth; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Career development opportunities

Job summary

Travel + Leisure Co. is seeking a Part-time Guest Experience Host in Perth. This role involves greeting guests, providing information on attractions, and generating sales appointments.

The ideal candidate will have a passion for customer service, strong interpersonal skills, and experience in a hotel environment. You'll work flexible hours including weekends and holidays, contributing to a high level of service.

Qualifications

• Previous experience in a hotel position.
• Passion for customer service.
• Excellent communication and interpersonal skills.
• Enthusiastic and self-motivated.
• High levels of computer literacy.

Responsibilities

• Greeting and registering owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Meet guests face-to-face and generate sales appointments.
• Work closely with the resort operations team.
• Meet targets and KPI's as set by the business.

Skills

Customer service

Interpersonal skills

Computer literacy

Problem-solving

Sales appointment generation

Tools

PMS systems

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go where opportunity is always on

Part-time Guest Experience Host – Perth.

How You'll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department related paperwork
• Using all communication equipment including telephones, facsimiles and computers
• Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts

How You'll Be Rewarded

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

What You'll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.