Guest Experience Generalist — Flexible Roster

Travel + Leisure Co.; Shire of Mansfield; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Job summary

Travel + Leisure Co. is a world-leading vacation ownership and travel membership company seeking a Guest Service Generalist at our Mansfield, Australia location.

You will perform front desk duties, housekeeping, food & beverage, and maintenance tasks to ensure guests have a welcoming and efficient stay. You will engage with Owners and Guests, handling inquiries, bookings, and night audit procedures, while maintaining high standards of service, grooming, and team collaboration in a dynamic

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.

Responsibilities

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages
• Maintenance functions such as maintaining guest accommodation and common areas

Skills

Customer service passion

Excellent communication

Positive attitude

Professional grooming

Flexible roster

Driver's license (preferred)

Job description

Travel + Leisure Co. is a world-leading vacation ownership and travel membership company seeking a Guest Service Generalist at our Mansfield, Australia location.

You will perform front desk duties, housekeeping, food & beverage, and maintenance tasks to ensure guests have a welcoming and efficient stay. You will engage with Owners and Guests, handling inquiries, bookings, and night audit procedures, while maintaining high standards of service, grooming, and team collaboration in a dynamic