Guest Services & Hospitality Specialist

Travel + Leisure Co.; Merrijig; On-site; AUD 45,000 - 60,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Service Generalist to assist with Front Office, Housekeeping, Food & Beverage and Maintenance in a dynamic hospitality environment. You will help ensure guests feel welcome and well cared for throughout their stay.

The role involves greeting guests, handling check-in/out, inquiries, reservations, and delivering courteous service. Weekend and evening shifts may be required, with opportunities for growth within our hospitality portfolio.

Qualifications

• Genuine passion for customer service.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• Ability to work a flexible roster, including weekends, evenings and school holiday period.
• Current drivers licence (preferable).

Responsibilities

• Perform front desk duties: greet owners/guests, check in/out, answer calls and emails.
• Manage reservations, bookings, and night audit procedures.
• Handle luggage portage and cash handling/balancing.
• Maintain guest accommodation and common areas; housekeeping support.
• Support tour and travel inquiries and provide courteous service.

Skills

Customer service

Communication

Positive attitude

Presentation

Flexible roster

Driver's license

Job description

Travel + Leisure Co. is seeking a Guest Service Generalist to assist with Front Office, Housekeeping, Food & Beverage and Maintenance in a dynamic hospitality environment. You will help ensure guests feel welcome and well cared for throughout their stay.

The role involves greeting guests, handling check-in/out, inquiries, reservations, and delivering courteous service. Weekend and evening shifts may be required, with opportunities for growth within our hospitality portfolio.