Guest Experience & Front Desk Specialist

Victorian Department Of Families, Fairness & Housing; Sale; Remote; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Work from home

Part-time

Job summary

The Victorian Department Of Families, Fairness & Housing is seeking a Remote Customer Service Representative to join our home-based team. You will handle inquiries via phone, email, and chat, resolve issues, process transactions, and help maintain customer records from the comfort of your home.

This part-time, work-from-home role requires a reliable internet connection, a working computer, and strong communication skills.

Qualifications

• Strong customer service skills and phone etiquette.
• Ability to follow written and oral instructions.
• Good computer and typing skills.
• Reliable internet connection and home office setup.
• Ability to work part-time and meet deadlines.

Responsibilities

• Interact with customers by answering calls promptly and responding to emails within 24 hours.
• Resolve complaints and customer problems in a friendly manner to maintain business.
• Perform basic billing duties, including processing transactions and refunds as needed.
• Provide customers with status reports on shipments and help with packing/shipments.

Skills

Customer service

Communication skills

Typing skills

Internet literacy

Multitasking

Education

High school diploma

Tools

CRM familiarity

Job description

The Victorian Department Of Families, Fairness & Housing is seeking a Remote Customer Service Representative to join our home-based team. You will handle inquiries via phone, email, and chat, resolve issues, process transactions, and help maintain customer records from the comfort of your home.

This part-time, work-from-home role requires a reliable internet connection, a working computer, and strong communication skills.