Front Desk & Visitor Experience Officer

Victorian Department Of Families, Fairness & Housing; Sale; Remote; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Work from home

Part-time

Job summary

The Victorian Department Of Families, Fairness & Housing is seeking a Remote Customer Service Representative to join our home-based team. You will handle inquiries via phone, email, and chat, resolve issues, process transactions, and help maintain customer records from the comfort of your home.

This part-time, work-from-home role requires a reliable internet connection, a working computer, and strong communication skills.

Qualifications

• Strong customer service skills and phone etiquette.
• Ability to follow written and oral instructions.
• Good computer and typing skills.
• Reliable internet connection and home office setup.
• Ability to work part-time and meet deadlines.

Responsibilities

• Interact with customers by answering calls promptly and responding to emails within 24 hours.
• Resolve complaints and customer problems in a friendly manner to maintain business.
• Perform basic billing duties, including processing transactions and refunds as needed.
• Provide customers with status reports on shipments and help with packing/shipments.

Skills

Customer service

Communication skills

Typing skills

Internet literacy

Multitasking

Education

High school diploma

Tools

CRM familiarity

Job description

Remote Customer Service Rep - Earn from Home

Job Description

Work from Home Survey Taker (Side Gig)

We are looking for people who are motivated to participate in paid research across the country and local areas. Join thisWork from Home Australia Market Research Panel Today.

You have two options when it comes to paid research : you can either take part in person or online. This is a great way for you to make extra income at home as data entry clerk.

Compensation:

Work from home and take surveys to earn Money.

There are many payment options, including PayPal, direct checks, and online virtual gift cards codes.

Opportunities to earn rewards.

Responsibilities:

Take part with work from home surveys/studies by following written and oral instructions.

Participate in research focus groups.

Each panel receives a complete written study.

If products or services are provided, you must actually use them.

Needs:

You must have a working camera on your smart phone or a webcam on your desktop/laptop.

Access to reliable internet connection is essential.

You would like to be fully involved in one or more of these topics.

Capacity to understand and follow written and oral instructions.

Participation in online and in-person discussions.

If you work remotely, there is no commute.

No minimum hrs. This is a work from home job.

Get free samples from our partners and sponsors for your feedback on their products.

Participate in product testing and see products before the public.

Part-Time job. Work from Home.

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de-escalate tense situations