Guest Experience Front Desk Specialist

Mercure; Pokolbin; On-site; AUD 52,000 - 70,000; Full time

Job summary

Roche Group Hospitality and Leisure Division seeks a motivated team member for a full-time front office role across the Pokolbin sites, including Mercure Hunter Valley Gardens and Harrigan's Hunter Valley. You will meet and greet guests, handle guest requests, check-in and check-out, and work within a multi-property environment using our property management system.

This role involves data entry, reservations processing, occasional site inspections, and supporting financial and audit tasks to

Qualifications

• Experience in front office operations.
• Experience with guest services and reservations processing.
• Proficiency with property management systems.

Responsibilities

• Check-in and check-out for guests.
• Handle guest requests and inquiries.
• Data entry and reservations processing.
• Occasional site inspections and support audits.

Skills

Guest services

Data entry

Reservations processing

Front office operations

Tools

Property management system

Job description

Roche Group Hospitality and Leisure Division seeks a motivated team member for a full-time front office role across the Pokolbin sites, including Mercure Hunter Valley Gardens and Harrigan's Hunter Valley. You will meet and greet guests, handle guest requests, check-in and check-out, and work within a multi-property environment using our property management system.

This role involves data entry, reservations processing, occasional site inspections, and supporting financial and audit tasks to