Guest Experience Front Desk Specialist

Discovery Parks Group; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 parks

Discounts with G'day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

A leading tourism brand is seeking a Front Office Receptionist to become the welcoming face of their park in Melbourne. The role involves providing exceptional customer service, managing guest check-ins, and coordinating with teams while maintaining excellent guest relations. Candidates should possess Front Office experience in hospitality, strong organizational skills, and a positive attitude. Benefits include discounted accommodations and employee assistance programs, along with the opportunity for internal promotions.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Ability to handle cash transactions accurately.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and outs.
• Coordinate with Housekeeping to track lodging readiness.
• Maintain relationships with park teams and guests.

Skills

Customer service

Interpersonal skills

Organizational skills

Proficient computer skills

Cash handling

Positive attitude

Tools

RMS or comparable Reservation Booking System

Job description

A leading tourism brand is seeking a Front Office Receptionist to become the welcoming face of their park in Melbourne. The role involves providing exceptional customer service, managing guest check-ins, and coordinating with teams while maintaining excellent guest relations. Candidates should possess Front Office experience in hospitality, strong organizational skills, and a positive attitude. Benefits include discounted accommodations and employee assistance programs, along with the opportunity for internal promotions.