Guest Experience Front Desk – Coastal Park

Discovery Parks; Livingstone Shire; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G’day Rewards partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist for our Coolwaters park in Yeppoon. You will greet guests, process check-ins/outs, and manage reservations with the park booking system. You will support with room readiness coordination and provide local information to guests.

Ideal candidates will have a passion for guest experience, strong communication, and the ability to work flexible hours including weekends and public holidays. A valid driver’s license is preferred.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Proficient computer skills and ability to handle reservations accurately.
• Ability to manage cash transactions with accuracy.
• Attention to detail and organised approach to tasks.
• Flexible to work weekends, public holidays and evenings.

Responsibilities

• Provide a high standard of guest service at check-in/out.
• Process reservations and manage accounts in the booking system.
• Coordinate with Housekeeping on accommodation readiness.
• Provide information about local attractions and property facilities.
• Handle day-to-day office administration.
• Maintain positive relationships with park teams, residents and guests.

Skills

Guest service

Reservation system (RMS)

Cash handling

Communication

Organisational skills

Customer focus

Tools

RMS

Job description

Discovery Parks is seeking a Front Office Receptionist for our Coolwaters park in Yeppoon. You will greet guests, process check-ins/outs, and manage reservations with the park booking system. You will support with room readiness coordination and provide local information to guests.

Ideal candidates will have a passion for guest experience, strong communication, and the ability to work flexible hours including weekends and public holidays. A valid driver’s license is preferred.