Guest Experience Agent - Front Desk (Rotating)

Stay Yeppoon; Yeppoon; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Staff accommodation discounts

Job summary

Stay Yeppoon manages four properties along the Capricorn Coast and seeks a friendly front desk receptionist to join our team. You will greet guests, manage check-ins/outs, answer inquiries and assist with bookings and payments with the reservations team.

You will coordinate with housekeeping and maintenance to ensure rooms are ready, offer local tips, handle guest feedback, and perform general administrative tasks to keep the front office running smoothly.

Qualifications

• Experience in reception/front desk or customer service; hospitality background is a bonus.
• Warm, positive manner with guests and colleagues.
• Well organised, reliable and able to juggle several tasks at once.
• Confident with computers; REI Cloud or similar PMS experience is a plus.
• Flexible and able to work across four properties.
• Rotating roster including weekends and public holidays.
• Driver's licence and own reliable vehicle required.

Responsibilities

• Welcoming guests and handling check-ins and check-outs.
• Answering phone, email and walk-in enquiries.
• Work with reservations to assist bookings and payments.
• Coordinate with housekeeping and maintenance for room readiness.
• Recommend local attractions, dining and tours.
• Handle guest feedback and resolve issues calmly and professionally.
• Perform general admin to keep front office running smoothly.

Skills

Reception experience

Customer service

Organised

Computer literacy

REI Cloud experience

Tools

REI Cloud

Job description

Stay Yeppoon manages four properties along the Capricorn Coast and seeks a friendly front desk receptionist to join our team. You will greet guests, manage check-ins/outs, answer inquiries and assist with bookings and payments with the reservations team.

You will coordinate with housekeeping and maintenance to ensure rooms are ready, offer local tips, handle guest feedback, and perform general administrative tasks to keep the front office running smoothly.