Guest Experience & Facilities Lead

CBRE Group, Inc.; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

2 days volunteer leave

Learning and training programs

Single site location

Career progression to wider FM/CRE

Paid parental leave

Competitive leave

Job summary

CBRE is seeking a customer-focused facilities/visitor services professional based at a designated Sydney site. You will greet employees and guests, issue passes, answer calls, and coordinate meetings and events to ensure a smooth, secure experience in the building.

Join a high-performing on-site team within CBRE, delivering world-class service and supporting a single site location with clear career progression into facilities management or corporate real estate depending on preference and skill

Qualifications

• 2+ years of job related experience.
• Strong communication skills.
• Working knowledge of Microsoft Office products.
• Strong organizational skills.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.

Skills

Strong communication

Strong organizational

2+ years experience

Tools

Microsoft Office

Job description

CBRE is seeking a customer-focused facilities/visitor services professional based at a designated Sydney site. You will greet employees and guests, issue passes, answer calls, and coordinate meetings and events to ensure a smooth, secure experience in the building.

Join a high-performing on-site team within CBRE, delivering world-class service and supporting a single site location with clear career progression into facilities management or corporate real estate depending on preference and skill