Guest Experience & Workplace Services Lead

CBRE; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Volunteer leave (2 days)

Learning & training access

Single site position

Career progression opportunities

Parental leave

Job summary

CBRE is seeking a dedicated Facilities/Guest Services Coordinator based in Sydney CBD to deliver world-class service to employees and visitors, greet arrivals, issue passes, coordinate events, and support daily workplace operations.

You will join a high-performing on-site team, engage with vendors, manage inquiries, and drive a positive visitor experience, with clear career progression into facilities management or corporate real estate.

Qualifications

• 2+ years of job related experience.
• Working knowledge of Microsoft Office products.
• Strong organizational skills.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.

Skills

Strong organizational skills

2+ years of job related experience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

CBRE is seeking a dedicated Facilities/Guest Services Coordinator based in Sydney CBD to deliver world-class service to employees and visitors, greet arrivals, issue passes, coordinate events, and support daily workplace operations.

You will join a high-performing on-site team, engage with vendors, manage inquiries, and drive a positive visitor experience, with clear career progression into facilities management or corporate real estate.