Guest Experience Agent

1BSDC; Sydney; Presencial; AUD 39.000 - 52.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Exclusive staff discounts on food and饮

Life with the Works program

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Diversity and inclusion

Descripción de la vacante

Sheraton Sydney, located at 161 Elizabeth Street, is hiring a Guest Experience Expert on a part-time basis. You will support the Guest Services team, know the local hotel and community to exceed guest expectations, and assign rooms per guest requests.

You’ll handle enquiries and tailor experiences while ensuring accurate billing and aiming to grow future bookings. Join a community-focused team at one of the world’s leading hotel networks, with opportunities for growth, staff discounts, and

Formación

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsabilidades

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.

Conocimientos

OPERA PMS

Guest services

fast-paced

team player

communication

Australian work rights

Herramientas

Opera PMS

Descripción del empleo

Additional Information
Job Number26130398
Job CategoryRooms & Guest Services Operations
Location161 Elizabeth Street, Sydney New S 2000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

#s-dni

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.