Guest Experience Expert - Flexible Hours, Belonging

1BSDC; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Exclusive staff discounts on food and饮

Life with the Works program

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Diversity and inclusion

Job summary

Sheraton Sydney, located at 161 Elizabeth Street, is hiring a Guest Experience Expert on a part-time basis. You will support the Guest Services team, know the local hotel and community to exceed guest expectations, and assign rooms per guest requests.

You’ll handle enquiries and tailor experiences while ensuring accurate billing and aiming to grow future bookings. Join a community-focused team at one of the world’s leading hotel networks, with opportunities for growth, staff discounts, and

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.

Skills

OPERA PMS

Guest services

fast-paced

team player

communication

Australian work rights

Tools

Opera PMS

Job description

Sheraton Sydney, located at 161 Elizabeth Street, is hiring a Guest Experience Expert on a part-time basis. You will support the Guest Services team, know the local hotel and community to exceed guest expectations, and assign rooms per guest requests.

You’ll handle enquiries and tailor experiences while ensuring accurate billing and aiming to grow future bookings. Join a community-focused team at one of the world’s leading hotel networks, with opportunities for growth, staff discounts, and