Receptionist - Gloucester Holiday Park

MidCoast Council; Greater Bendigo; On-site; AUD 59,000 - 72,000; Full time

Job summary

MidCoast Council is seeking a Receptionist for Gloucester Holiday Park in NSW, delivering a welcoming guest experience and handling reservations, check-ins and enquiries.

You will provide administrative support, process payments, and contribute to a safe, organised reception area. Flexible hours, weekends and after-hours availability are required for this role at Gloucester Holiday Park.

Qualifications

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Strong computer literacy and experience using booking systems.
• The ability to handle cash and process financial transactions accurately.
• Good organisational skills, reliability and the ability to manage competing priorities.
• A customer-first approach and the ability to respond professionally to guest enquiries, feedback and complaints.
• Availability to work flexible hours, including weekends and public holidays, and to be on call for emergencies.

Responsibilities

• Manage reservations and assist guests with check-in and check-out.
• Respond to phone, email and in-person enquiries, provide local tourist information and assist guests with their questions.
• Process payments, handle daily cash, reconcile accounts and maintain accurate records.
• Complete administrative duties including data entry, filing, reporting and maintaining an organised reception area.
• Respond to guest feedback, issues and complaints promptly and professionally, escalating matters when required.
• Support workplace health and safety by identifying hazards, managing risks and reporting incidents.
• Liaise with Council officers on operational matters, capital works and promotional initiatives
• Help maintain site security, including being available after hours for emergencies, and promote Gloucester Holiday Park and Council tourism

Skills

Reception experience

Customer service

Communication

Computer literacy

Tools

Booking systems

Job description

Receptionist - Gloucester Holiday Park

Location: Gloucester, NSW

Looking for more than just your next job?

Join a team that's helping shape the future of the MidCoast while enjoying the perfect balance of meaningful work and an exceptional lifestyle on the Barrington Coast. Here, your contribution matters - to your community, your team, and your own future.

The Opportunity

Do you have a passion for customer service and enjoy creating a welcoming and positive experience for visitors? MidCoast Council is seeking friendly, organised and customer-focused individuals to join the team at Gloucester Holiday Park in both full-time and casual Receptionist roles, supporting the smooth day-to-day operations of the park and ensuring an exceptional experience for guests.

In these roles, you'll be a key point of contact for guests, helping with reservations, check-ins and enquiries while providing efficient administrative support. You'll help ensure guests feel welcome and receive helpful, professional service throughout their stay.

In this role, you will:

• Manage reservations and assist guests with check-in and check-out
• Respond to phone, email and in-person enquiries, provide local tourist information and assist guests with their questions.
• Process payments, handle daily cash, reconcile accounts and maintain accurate records.
• Complete administrative duties including data entry, filing, reporting and maintaining an organised reception area.
• Respond to guest feedback, issues and complaints promptly and professionally, escalating matters when required.
• Support workplace health and safety by identifying hazards, managing risks and reporting incidents.
• Liaise with Council officers on operational matters, capital works and promotional initiatives
• Help maintain site security, including being available after hours for emergencies, and promote Gloucester Holiday Park and Council tourism

What you'll bring

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal skills, with a friendly and professional manner.
• Strong computer literacy and experience using booking systems.
• The ability to handle cash and process financial transactions accurately.
• Good organisational skills, reliability and the ability to manage competing priorities.
• A customer-first approach and the ability to respond professionally to guest enquiries, feedback and complaints.
• Availability to work flexible hours, including weekends and public holidays, and to be on call for emergencies.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development.

Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier.

Salary: Full-time: Commencing salary circa $65,200p.a. plus superannuation.

Casual: Casual hourly rate $33.04 + 25% casual loading.

Location: Thess position's will be based at Gloucester Holiday Park at Denison Street, Gloucester. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Both full-time and casual positions available.

Closing date: Sunday, 15 November 2026 at 11:00 pm.

For questions relating to the position requirements please contact Hamish Taylor - Legal Counsel / Coordinator Legal and Property Services who is the hiring manager for this role. Hamish can be reached on [phone] or at [e-mail].

For enquiries regarding the application process contact Margot Broadfoot, Human Resources Officer who is the HR representative for this role. Margot can be reached on [phone] or at [e-mail].