VIP Guest Experience Concierge

Colonial Group; Sunshine Coast Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Colonial Group on the Sunshine Coast in Queensland is seeking a Guest Service Agent to be the friendly face that welcomes guests from check-in to check-out, delivering warm hospitality and memorable experiences.

You will handle reservations, assist guests with information on local attractions, collaborate with colleagues, and work a variety of shifts including nights and weekends to ensure smooth operations.

Qualifications

• Front desk experience is valued.
• Customer service excellence expected.
• Ability to collaborate within teams and independently.
• Strong organisational and time-management skills.
• Clear written and verbal communication.
• Ability to work nights, overnights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk

Hospitality

Teamwork

Communication

Multi-tasking

Flexible shifts

Job description

Colonial Group on the Sunshine Coast in Queensland is seeking a Guest Service Agent to be the friendly face that welcomes guests from check-in to check-out, delivering warm hospitality and memorable experiences.

You will handle reservations, assist guests with information on local attractions, collaborate with colleagues, and work a variety of shifts including nights and weekends to ensure smooth operations.