Guest Experience Concierge — Front Desk & Valet

IHG Hotels & Resorts; Adelaide; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Freshly laundered uniform

Wellbeing days

Birthday leave

Enhanced parental leave

Hotel and F&B discounts

Job summary

Crowne Plaza Adelaide, part of IHG Hotels & Resorts, is seeking a Guest Service Agent to deliver seamless service and local insights. You will be the friendly first contact for arrivals and a confident helper for check-in, checkout, and concierge needs.

Ideal candidates will have Front Office or Guest Services experience, familiarity with Opera PMS, and a hospitality qualification. You’ll thrive in a fast-paced hotel environment with a 24/7 rotating roster.

Qualifications

• Ideally 1 year experience in a Front Office or Guest Services role.
• Proficiency using Opera PMS is highly regarded.
• Qualifications in Hotel Management and/or Hospitality related field preferred.
• Literate and tech-savvy – good reading, writing, basic maths and computers.
• Articulate with a warm, welcoming communication style.
• Flexibility to work a 24/7 rotating roster.

Responsibilities

• Be the first point of contact to guests on arrival and during their stay.
• Ensure swift and seamless check-in/check-out processes.
• Take, manage, and process payments for bookings.
• Utilise product knowledge of rooms, rates, packages and promotions to add value.
• Maintain daily checklists and reporting for the overnight team.
• Record guest preferences and respond to messages and inquiries, in person or by phone.
• Assist guests with luggage and transport as porter/valet.
• Adhere to IHG policies and data privacy.

Skills

Front Office experience

Customer service

Communication

Problem solving

Tech-savvy

Education

Hospitality qualification

Hotel Management qualification

Tools

Opera PMS

Job description

Crowne Plaza Adelaide, part of IHG Hotels & Resorts, is seeking a Guest Service Agent to deliver seamless service and local insights. You will be the friendly first contact for arrivals and a confident helper for check-in, checkout, and concierge needs.

Ideal candidates will have Front Office or Guest Services experience, familiarity with Opera PMS, and a hospitality qualification. You’ll thrive in a fast-paced hotel environment with a 24/7 rotating roster.