Concierge & Guest Experience Attendant — Flexible Shifts

IHG Hotels & Resorts; Adelaide; On-site; AUD 31,000 - 44,000; Full time

Benefits offered by this job

HIGA Award Level 2 - Base Rate $27.08/

Job summary

IHG Hotels & Resorts at InterContinental Adelaide is seeking a friendly concierge to welcome guests, assist with luggage and transport, and help create a seamless arrival and departure experience. No previous hotel experience is required; attitude and confidence are key, with shifts from 7am to 11pm across days, weekends, and holidays.

You will maintain a polished, professional presence and work closely with other departments to ensure a personalised guest experience.

Qualifications

• Full Australian work rights.
• Valid driver license (Australian preferred, international accepted).
• Ability to lift up to 23 kg.
• Flexibility to work 7am–11pm including nights, weekends and holidays.
• Excellent communication and guest service skills.

Responsibilities

• Welcome guests with warmth and professionalism.
• Assist guests with luggage and arranging transportation, including valet parking.
• Anticipate guest needs and offer tailored recommendations.
• Maintain a polished presence reflecting InterContinental Adelaide.
• Collaborate with other departments to personalise guest experiences.

Skills

Guest service

Communication

Problem solving

Luggage handling

Job description

IHG Hotels & Resorts at InterContinental Adelaide is seeking a friendly concierge to welcome guests, assist with luggage and transport, and help create a seamless arrival and departure experience. No previous hotel experience is required; attitude and confidence are key, with shifts from 7am to 11pm across days, weekends, and holidays.

You will maintain a polished, professional presence and work closely with other departments to ensure a personalised guest experience.