Guest Experience Concierge

Accor Apartments & Realty; Gosford; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in Gosford, NSW, is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and promote services. You will ensure a memorable stay through personalized service and proactive hospitality.

Role requires strong communication, problem-solving, and teamwork, with the ability to handle reservations and guest accounts. Nights, weekends, and holidays may be required to support guest needs.

Qualifications

• Experience in hotel front desk operations.
• Strong customer service orientation and problem-solving skills.
• Ability to work collaboratively in a team and independently.
• Proven multitasking ability and time management under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems
• Display proficiency in accurately handling reservations and managing guest accounts

Skills

Front desk experience

Customer service excellence

Team collaboration

Multitasking under pressure

Written & verbal communication

Shift flexibility

Job description

Accor Apartments & Realty in Gosford, NSW, is seeking a Guest Service Agent to warmly welcome guests, manage check-in/out, and promote services. You will ensure a memorable stay through personalized service and proactive hospitality.

Role requires strong communication, problem-solving, and teamwork, with the ability to handle reservations and guest accounts. Nights, weekends, and holidays may be required to support guest needs.