Guest-Facing Housekeeping Helper

Accor Apartments & Realty; Coffs Harbour; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in New South Wales is seeking a Houseperson to support our housekeeping team. You will move between guest rooms and public areas, delivering requested items, restocking linens, and assisting with laundry preparation.

A friendly, proactive approach will help ensure a smooth guest experience. The role calls for physical stamina, reliable transport, and flexibility to work weekends/holidays as part of a collaborative team.

Qualifications

• Must have strong guest service orientation and friendly communication.
• Attention to detail and ability to work efficiently.
• Physical stamina to meet the demands of a housekeeping role (stairs, lifting, pushing trolleys).
• Reliable transportation and availability for varied shifts, including weekends and holidays.
• Team collaboration across housekeeping and public areas.

Responsibilities

• Prioritise guest requests and deliver amenities, beds, linens, towels, and pillows; collect items from rooms as needed.
• Collaborate with housekeeping team to ensure tasks are completed promptly.
• Gather used linens and transport to laundering area.
• Assist with cleaning guest rooms and public areas as required.
• Handle cleaning chemicals safely and report maintenance issues.
• Provide a warm, welcoming service and answer guest questions about amenities.

Job description

Accor Apartments & Realty in New South Wales is seeking a Houseperson to support our housekeeping team. You will move between guest rooms and public areas, delivering requested items, restocking linens, and assisting with laundry preparation.

A friendly, proactive approach will help ensure a smooth guest experience. The role calls for physical stamina, reliable transport, and flexibility to work weekends/holidays as part of a collaborative team.