Guest Experience Concierge

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Professional development funding

Subsidised private health insurance

Discounted hotel stays

Career development opportunities

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host in Queensland, Australia. In this role, you will manage the front desk, ensuring exceptional customer experiences for owners and guests.

Your responsibilities will include greeting guests, providing local information, and completing paperwork. You will thrive in a fast-paced environment, and support the company's mission of delivering outstanding vacation experiences.

Qualifications

• Previous experience in a hotel position.
• Genuine passion for customer service and the local area.
• Strong interpersonal skills and effective communicator.
• Self-motivated, enthusiastic, and positive attitude.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Ability to recognize and solve workplace problems.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Manage day-to-day front desk operation.
• Greet and register owners and guests.
• Provide information on local attractions.
• Complete all department-related paperwork.
• Use communication equipment like telephones and computers.

Skills

Customer service

Communication

Computer literacy

Problem-solving

Interpersonal skills

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

Travel + Leisure Co. is seeking a Guest Experience Host in Queensland, Australia. In this role, you will manage the front desk, ensuring exceptional customer experiences for owners and guests.

Your responsibilities will include greeting guests, providing local information, and completing paperwork. You will thrive in a fast-paced environment, and support the company's mission of delivering outstanding vacation experiences.